How do I take a deposit through AnchorsBook?
It’s important to know that AnchorsBook does not charge customers a typical security deposit. Customers are charged for a booking in full when they accept an offer. That is the full price of the booking. However, AnchorsBook does have a security allowance. The security allowance largely acts as a deposit for charges that may occur during a rental.
Why doesn’t AnchorsBook take traditional deposits?
Most of the time, deposits are used for the following:
- To reserve a watercraft and make sure a customer is serious about booking
- As security in case there are any issues that come up during the rental
- Making sure you get paid if a customer cancels within a certain time period
Because GetMyBoat charges the renter in full at the time of your offer being accepted, there’s no need to “hold” a deposit. We already have charged the customer the full amount for the trip and are holding the full payment for you.
Finally, if there are any minor damages or post-rental charges in which you would normally apply a security deposit, we have a security allowance in its place. The security allowance is set in your listing and works very much like a deposit. If you wish to file a claim for a portion or full amount of the allowance, you would need to notify AnchorsBook within 48 hours of a trip being completed and provide any necessary documentation. At that time, AnchorsBook will investigate the claim and issue a payout based on the findings.
We always try to resolve any claims within one week, though some cases do take longer.